Nonviolent Communication: Create Your Life, Your Relationships, and Your World in Harmony with Your Values by Marshall Rosenberg PhD
How do you communicate without resorting to attacks and various forms of violence? Some parts are straightforward. Instead of making demands, allow for gifts. Don't obligate people to do things they don't want to do. Instead, allow them to give gifts. It is also important to try to understand what somebody is really asking for. People will often express their desires in what they want other people to do. However, the real need is something below that. Why do they want people to act in a certain way? What are the needs they are trying to fulfill? Understanding these underlying needs will help to solve the problems in a nonviolent way. Getting to this place in the communication is the challenge, but also where the reward lies.
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