Thursday, July 24, 2008

Uh, yeah, browser compatibility

PG&E has taken a new spin on browser compatibility. Using firefox? Well, then credit card payment will give you a "service is not available" error. But, you can go ahead and schedule recurring bank account payments.
Using Opera? Well, in that case credit card payment will work fine. But trying to schedule a bank account payment will give you an "Unsupported browser" error. Looks like this must have gone through a lot of testing.

All these oddities are probably a function of a bunch of 'isolated' applications that seem to be cobbled together. There seem to be a lot of extraneous clicks needed to go from one place to another. Seems to have 'big, expensive consulting company' written all over it.

Uh, and if that were not enough, the billing system could use a little connectivity. There seems to be nothing on the actual bill indicating that an automatic payment is set up. At least emails get sent out (though Yahoo! thinks some are spam.) And to add to the confusion, they announced that visa payments would stop at the end of June. Oops. It seems to have gone through fine in late July. Turns out they did not get 'regulatory approval'. Uh yeah... Thanks for the double payments...

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