Thursday, March 22, 2007

Oracle, unable to manage support accounts, sues SAP

Oracle lost a bunch of support business to SAP.  However, Oracle's sysadmins must have been too lazy to actually disable to support accounts of the customers that left.  So, they are in turn suing SAP for using those accounts.  But, boy do they try to put a lot of spin on it.  The article starts out with tales of high-tech breaking and entering.  However, when it finally gets to explaining the crime, it turns out to be more of a case of forgetting to change the locks, or even shut the door after somebody moved out.  If these were legitimate customer accounts, then it seems the worse SAP may have done was served as a delegate for support. (With the many companies outsourcing IT and support work, this is a very common occurance these days.)  And perhaps, they may have a TOS violation for using an erroneous email address.  The reasonable solution there would be to cancel support and disable the account - which is something they should have done once the customer left.

Oracle Sues Rival SAP for Alleged Theft

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